Privacy policy

Page Title: Privacy Policy

Content:

Privacy Policy Last Updated: April 28, 2026

At Eluro Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eluropets.com, make a purchase, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We collect information you provide directly to us, including:

  • Personal Information: Name, shipping address, billing address, email address, and phone number when you place an order or create an account.
  • Payment Information: We do not store your full credit card details. Payments are processed securely through our third-party payment providers (such as Shopify Payments, Stripe, or PayPal).
  • Communication Data: Any messages or inquiries you send to us via email or contact forms.

We also automatically collect certain information when you visit our website:

  • Usage and Device Information: IP address, browser type, device type, operating system, and pages visited.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze site traffic, and serve relevant advertisements.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, shipments, and returns
  • Provide customer support
  • Improve our website and products
  • Send marketing communications (only if you have opted in)
  • Comply with legal obligations
  • Prevent fraud and abuse

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who help us operate our business (shipping carriers, payment processors, email service providers, web hosting, etc.).
  • Legal Requirements: When required by law, court order, or government authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. We also use third-party tools such as Google Analytics and Meta Pixel to understand how visitors use our site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You may:

  • Access, update, or delete your personal information by contacting us
  • Opt out of marketing communications at any time (unsubscribe link is included in every email)
  • Request that we stop processing your data in certain circumstances

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: Eluropets1@gmail.com Website: https://eluropets.com

By using our website, you consent to the practices described in this Privacy Policy.